Privacy Policy

Effective Date: August 13, 2026

Queen Ana LLC ("Queen Ana," "we," "us," or "our") operates the Queen Ana website and provides beauty, wellness, education, booking, and related customer services. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, book an appointment, enroll in a course, contact us, or receive text messages from us.

Information We Collect

We may collect information you provide directly to us, including your name, mobile phone number, email address, appointment and service preferences, booking details, messages, payment-related information processed by our payment providers, and information submitted through forms on our website.

We may also collect limited technical information automatically, such as device type, browser, IP address, pages visited, and cookies or similar technologies used to operate and improve our website.

How We Use Information

We use personal information to:

provide, schedule, confirm, and manage appointments, beauty services, classes, and customer support;
communicate with you about your appointment, account, service requests, or changes;
send SMS messages only when you have provided the applicable consent;
process payments through our service providers;
improve our services, website, and customer experience; and
comply with legal obligations and protect our business and customers.

SMS/Text Messaging

If you voluntarily opt in to SMS messages, Queen Ana LLC may send appointment confirmations, reminders, scheduling updates, and customer service messages. Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase. You may opt out at any time by replying STOP. For help, reply HELP or contact us through our website contact page.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We may share information with service providers that help us operate our website, booking system, payment processing, communications, and business services. They may use information only to provide services for us and as permitted by law. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. No online system is completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy, our legal obligations, and dispute resolution.

Your Choices

You may ask us to update or correct your contact information or opt out of promotional communications. SMS opt-out instructions are described above. Opting out of promotional messages does not prevent us from sending necessary non-marketing messages related to an appointment or transaction when permitted by law.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

For privacy questions or requests, please contact Queen Ana LLC through our website contact page: https://queenana.com/contact/.